Coveo expands partnership with SAP to deliver AI capabilities across CX channels from Commerce to Customer Service ...

Today, the focus for most SaaS companies is on profitable revenue rather than growth, writes Bryan House, president at ...

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

"We've seen strong traction in all segments of the market, and to further enhance the value proposition of RingCX in the mid and enterprise segments, we see integration with Verint as a key component ...

TORONTO & BARCELONA, Spain--(BUSINESS WIRE)--ServiceNow World Forum & Five9 CX Summit—ServiceNow (NYSE: NOW), the AI platform ...

Atari has introduced an elegant glass decanter shaped like the original CX-10 joystick from 1977 that comes with two glasses ...

NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the ...

Q2 2025 Earnings Call Transcript November 4, 2024 8×8, Inc. beats earnings expectations. Reported EPS is $0.09, expectations ...

Check out Sue Mizera's blog on branding in B2B from what values to consider to planning and some top tips for CMO's ...

As previously reported, the top-selling SUV in the country soldiers on for one more year, with the next generation expected ...

The 2025 Ford Explorer features an upgraded design with luxurious interiors, powerful performance, and a significantly ...