Coveo expands partnership with SAP to deliver AI capabilities across CX channels from Commerce to Customer Service ...

Today, the focus for most SaaS companies is on profitable revenue rather than growth, writes Bryan House, president at ...

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

Atari has introduced an elegant glass decanter shaped like the original CX-10 joystick from 1977 that comes with two glasses ...

NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the ...

As previously reported, the top-selling SUV in the country soldiers on for one more year, with the next generation expected ...

The 2025 Ford Explorer features an upgraded design with luxurious interiors, powerful performance, and a significantly ...

Total revenue was $690.0 million and increased 15% Cloud revenue was $500.1 million and increased 24% "We are pleased to report another stellar quarter in which our financial performance and continued ...

Global gaming and entertainment company MGM Resorts International signs a Whole Portfolio Agreement with Cisco to deliver next-generation guest experiences.

Jaguar last week released three pictures of its future electric sports sedan—heavily camouflaged, of course. The car will ...

Bringing the Next Generation of Guest Experience to Las Vegas and Beyond News Summary: Global gaming and entertainment company MGM Resorts International signs a Whole Portfolio Agreement with Cisco to ...